Player Support Specialist
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Rovio is part of the SEGA family and world famous for our flagship IP Angry Birds - want to know more about Rovio as an employer? Click here.
Are you a passionate gamer who thrives on connecting with others? We’re now on the hunt for a Player Support Specialist who’s ready to become the heartbeat of our player community for Angry Birds Dream Blast. You’ll be the vital link between our game teams and players, ensuring every player feels heard, valued and supported. This isn’t just another support role - it’s an opportunity to influence player experiences and drive engagement and retention in ways that matter.
In this role, you’ll collaborate with multiple teams, champion player perspectives, and work on exciting projects that craft the future of gaming. If you’re eager to make a real impact, both with players and developers, and be a key player in our success, we want you on our team!
Our team is located in our Espoo HQ, and follows a hybrid working model with 2 days spent together in the office per week. Please note, that we do not offer relocation support for this role.
You will have impact and fun at work by:
- Taking charge of player support operations in Angry Birds Dream Blast: Oversee Player Support processes by collaborating with cross-functional teams to improve player experience and communication.
- Driving player advocacy and game improvement: Advocate for players within the game team, continuously improving game performance and business important metrics.
- Running outsourcing and communication: Empower outsourcing partners with the necessary knowledge and facilitate communication between developers, support agents, and players on bugs, UX, and product updates.
- Providing data-driven insights on strategy and industry trends: Support data-related tasks using platforms like Power BI, analyze industry trends, and proactively optimize Player Support processes.
Experience and skills we are looking for:
- Proficient verbal and written English skills to process, analyze, and efficiently communicate sophisticated ideas in relatable terms with different partners
- Proven experience working with Player Support tools, methodologies, and processes
- Experience working with and analyzing data to understand the impact of Player Experience and Player Support operations on game and business metrics
- Skilled in working in multicultural environments, empathic, culturally aware, and has strong conflict management skills
- Ability to tackle tasks both independently and as part of a team
- A proactive drive to improve the craft, our working methods, and yourself
- An interest towards mobile puzzle games
It would be nice if you also have the following skills:
- Experience analyzing Player Support KPI dashboards and reporting
- Experience building automation and deflection measures
- Understanding mobile games business
Please apply with your CV in English.
We welcome applicants to use the name they want to be addressed by in the application form, regardless of whether it is their legal name.
At Rovio, we are also committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We are committed to continuously improving workplace accessibility. If you have any questions before applying, please write to us at recruitment@rovio.com.